Better Impact

Getting Started - Account Set Up

An overview of your first few weeks in Volunteer Impact. Task lists, timelines and links to resources on how to set up your account.

Volunteer Impact - Where to Start

An overview of your first few weeks in Client Impact. Task lists, timelines and links to resources on how to set up your account.

Client Impact - Where to Start

An overview of your first few weeks in Donor Impact. Task lists, timelines and links to resources on how to set up your account.

Donor Impact - Where to Start

An overview of your first few weeks in Member Impact. Task lists, timelines and links to resources on how to set up your account.

Member Impact - Where to Start

How to smoothly transition your Volunteers, Clients, Members and Donors to Better Impact

Change Management

Getting Started Guides for Volunteer, Client, Donor and Member Impact

Where to Start

Account Set-up: Where to Start (Enterprise Considerations)

Account Set-up: Optional Enterprise Features

Enterprise Regions

Enterprise: Monitoring your Accounts

Enterprise - Home Page Information

Considerations for Getting Started with an Enterprise Account

Enterprise Account Set Up

Learn about importing users including Volunteers, Donors, Members and Clients

Importing User Profiles

All the information you need to import donation information.

Importing Donations

Import profiles, custom information, and donations 

Importing Users and Donation History

Modules Explained

Easily switch between the Administrator and User view to get the full user experience

Switching to the User/ Volunteer View

Previewing as a Fictitious User

Understanding Better Impact and the User Experience

Navigating Better Impact - Using the Quick Search

Support options available to administrators

Getting the Most Out of Support

Add favourites to easily access your frequently used pages

Adding Favourites

Search for Profiles Using the Quick Search Bar

Tips for navigating Better Impact and accessing support

Navigation and Tips

Connect your Sterling Volunteers account to Better Impact and integrate your volunteer background check process

Sterling Integration Set-Up

The process to initiate a background check through Sterling Volunteers

Initiate a Sterling Volunteers Background Check

Review, manage, search and report on Sterling Volunteer background checks

Reviewing and Managing Sterling Volunteers Background Checks

How Sterling Volunteers background checks can be used with activities in Better Impact

Using Sterling Volunteers with Activities

Create a Manual Override Sterling Check

Manage volunteer background checks with a Sterling Volunteers integration

Sterling Volunteers

Limited Admin Info

Training Videos

MyImpactPage.com Site Guide

Find answers and get help from Intercom Support and Community Experts

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Track the progress of all tickets related to your company.

Tickets portal.

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