Troubleshooting
29 articles
Troubleshooting - Sterling Volunteers Background Checks
My volunteer says they completed the application, but they don’t show up in my account. What do I do?
My volunteer says their display isn’t right, or they can’t see any tabs, or a message appears like this: ”You do not belong to any organizations”. What’s going on?
I cannot access the Volunteer or User view
Why can’t a volunteer see any Activities to sign up for or to start a timeclock for?
Why can’t a volunteer see a specific Activity?
Why can’t a volunteer see a specific Activity in the Calendar View?
Why can’t I see the Activity I need to assign my volunteer to in their profile?
How do I see who has signed up for an activity but has not yet been assigned to it?
A volunteer can’t log hours or start a timeclock for an Activity
Technical Email Information for IT Staff
Why am I getting this bounce notification?
Why didn’t my volunteer get the email I sent?
Why am I not getting administrator email notifications?
IT is setting up a DMARC Rejection policy, what do we need to do?
Are emails encrypted?
Why do my emails appear to come from [email protected]?
Why did my volunteer get a bounce from [email protected] when they tried to reply to my email?
Can Better Impact add DKIM/SPF records for my organization’s email?
Does Better Impact support DKIM/SPF for third-party domains?
How do I ensure Better Impact does not send email using our email addresses?
Why can’t I request read receipts?
We have Office 365, but still want emails to be sent using our email address. How do we do that?
Why am I getting a bounce back email message from an email address that isn’t associated with one of the profiles?
General Email Troubleshooting and Tips