Recurring Donation Technical Support

Warning: Do not remove the payment integration from within your Stripe or PayPal account without first following the removal steps shared below.  

Doing so will result in administrators being unable to manage subscriptions through Better Impact (i.e. cancel subscriptions). Any active subscriptions in the account at the time of the removal will continue to be processed by the payment processor (PayPal or Stripe) and will be moved to the status of ‘Disconnected’ within Better Impact.  

If this occurs, donations processed after the removal of the integration will not be recorded in Better Impact even if the integration is re-instated in the future. 

Please read this page in its entirety before removing any payment integrations. 

For PayPal: 

If the integration is re-instated and a recurring donation subscription receives a payment, or changes state, our system will be told by the payment processor and the payment will be recorded in Better Impact.  

Donations cannot be made to ‘Paused’ or ‘Disconnected’ subscription. Once a payment is made, the status of the recurring donation subscription will be changed to ‘Active’. 

If multiple Better Impact sub accounts are connected to the same PayPal account, removing the integration from PayPal’s end will result in the removal of that integration for all organizations that use the same PayPal account.  

For Stripe: 

If the Stripe integration is re-instated, it will not be possible to recover disconnected subscriptions in Better Impact (as is possible with PayPal). These disconnected subscriptions will need to be managed within Stripe moving forward. 

Removing Integrations that have Recurring Donations  

PayPal: 

This process has 3 steps:  

1. Cancel all the existing recurring donations for the integration (PayPal). This can be done in bulk through the Manage Recurring Donations page. On this page you can search by the service (PayPal or Stripe) that was used for the subscription. 
2. Deactivate the integration within Better Impact on the Donation Settings Page. You will receive error if Step 1 is not completed. All recurring donations must be cancelled before you are able to remove the payment integration.   
3. Go into the PayPal dashboard for the account that was integrated and remove the permissions for Better Impact. 

If the PayPal account is currently used for another Better Impact account, do not complete this step as it will remove the integration from that account(s) as well. 

PayPal has a 3-step removal process as there is no way for Better Impact to communicate with PayPal to remove the permissions in the third step of the process.  

Stripe:  

This process has 2 steps:

1. Cancel all the existing recurring donations for the integration (Stripe). This can be done in bulk through the Manage Recurring Donations page. On this page you can search by the service (PayPal or Stripe) that was used for the subscription. 
2. Deactivate the integration within Better Impact on the Donation Settings Page. You will receive an error if Step 1 is not completed. All recurring donations must be cancelled before you are able to remove the payment integration.   

After steps 1 & 2 are completed, Better Impact will communicate with Stripe to remove the integration as the final step.  No action is required from within your Stripe account.