There are 3 reasons why we would have to use firstname.lastname@example.org instead of your email address.
- We detect a DMARC policy of reject or quarantine. When your email server has this set up, if we try to use your email address it will not be delivered.
- Your mail server has a TXT record of “_betterimpact-rewrite-sender”. This can be done to force us to send using email@example.com for any reason.
- We detect that you are using office 365. Unfortunately, office 365 doesn’t follow all the normal rules of email sending and if we use your email address, it will show a warning message and sometimes cause emails to not be delivered properly.