Managing Administrator Two Factor Authentication

About this feature: For those administrators looking to add an additional layer of security to access the admin portal, there is a free optional setting to add two factor authentications. With it in place, access to each admin account that has opted into this feature, will require a username and password as usual, and also a temporary 6-digit code that will be sent to a corresponding smartphone. 

Enabling Two Factor Authentication 

  1. Go to the My Profile Menu (the green profile icon at the top right), then click “Manage Two Factor Authentication”. 
  1. Install an authenticator app 
    • The first step to setting up your Two Factor Authentication is to install Google Authenticator on your phone: 
      • Android 
      • iPhone 
      • (Microsoft Authenticator and Authly are also supported authenticator apps.) 
  1. Use the app to add your account 
    • Open your authenticator app. You may need to click [BEGIN] 
    • Click the [Scan a barcode] button (it has a camera icon to the left of it) 
    • Scan the QR Code in your authenticator app to add your Better Impact account to the app. If, for some reason, you can’t scan the barcode, click the [View Authenticator Code] button to view the code to input into your authenticator app. 
    • Click [ADD ACCOUNT] 
  1. Record your secret backup / recovery code 
    • This is the only time you will see this code. It can be used to access your account (along with your password) if you have lost the device that has the authenticator app. Please keep this code somewhere secure. You can use the [Print] button in the header of this section to print off your code to store it somewhere secure. 
  1. Enter the code from your authenticator and press the button 
    • Enter the code from the app in this box and click [Secure My Account] 
    • Check the box to acknowledge that you have your backup key and that, if you lose your phone and your backup key, you will be charged to recover your account 
    • Click the [Enable Two Factor Authentication] button 

Logging in Using Two Factor Authentication 

  1. Go to admin.betterimpact.com and enter your username and password. 
  1. Open the authenticator app on your mobile device. 
  1. When prompted, enter the code that is generated by the authenticator app and click the [Login] button. 
    • If you don’t have access to your authenticator app, you can enter your backup / recovery code. 

Disabling Two Factor Authentication 

  1. Go to the My Profile Menu (the green profile icon at the top right), then click “Manage Two Factor Authentication”. 
  1. Enter your current password for your administrator account 
  1. Check the box “I am sure I want to remove this security feature from my account” 
  1. Click the [Remove Two Factor Authentication] button. 
  1. On your mobile device: Remove your account from your two-authenticator app 
Updated on March 30, 2021

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