About this feature: A manual override check can be used to indicate that a volunteer has a completed background check in the instance that the check was not completed through the Better Impact - Sterling Volunteers integration in your account.
The ONLY time this should be used is if your organization already has a check for this volunteer but it is not linked to Volunteer Impact. This can happen if you have an existing check before integration, or in the rare case of accidentally deleting a check here.
Manual override checks created in Better Impact will not be visible in your Sterling Account.
Create a Manual Override Check
Click the person icon at the top of the screen and type the person’s name into the Quick Search bar.
Click on the person’s name from the list that appears.
Click on the Qualifications tab of the volunteer's profile.
Scroll to the bottom of this page and select [Create Manual Override Check]
Select the Package that the override should be created for
Select the Effective Date
Select the State
Passed or Failed
Enter any Notes
Please use this field to enter any information you might need to about this overridden check. It can include the reason for creating the override, a reference number or url to relate it to an existing check, or perhaps the name of the admin creating the check. These things will help you keep track of your manual checks in the future.