Administrators may occasionally need to remove an email address from a volunteer’s profile. Before doing so, it is important to understand the implications. This article explains how removing an email address affects communications, password and username recovery, and the volunteer’s ability to continue using the system.

If the email address is removed from the volunteer's profile, they will no longer be able to reset their password or retrieve their username using the self-service links.

In this situation, the responsibility for updating the password will fall to an administrator for the organisation they volunteer with.

If you remove a volunteer's email address from their profile, you will no longer be able to send emails to that individual unless you add an email address back to their profile. Email-based communications rely on the data present in the profile, so this functionality will cease without an email address.

Removing an email address does not affect a volunteer’s status. A volunteer’s status remains unchanged unless it is manually updated, or the volunteer officially resigns. You can safely remove the email address without concern for altering their profile status.

An email address is not required for the core functionality of a volunteer’s profile. Volunteers can continue to sign up for shifts, log hours, and use other system functionalities without an email address. Logging in is typically done using their username, ensuring operational continuity even in the absence of an email address.

While removing an email address from a volunteer’s profile stops communication via email, it does not impact their status or their ability to perform essential functions like signing up for shifts and logging hours. If communication via email is necessary, ensure that an updated email address is retained in their profile.

For further information or assistance, please contact the Better Impact support team.