Managing the email addresses in volunteer profiles is a crucial aspect of ensuring effective communication and smooth operations. This article explains the implications of removing an email address from a volunteer's profile in the Better Impact system.
Note: Users will not be notified when you make changes to their profile.
However, keep in mind that a user may use the same profile across multiple organizations. Any updates you make to the Contact tab (such as name, phone number, or address) will also appear in the user’s profile for other organizations they volunteer with, even if those organizations are not connected to yours in any way.
Impact on Communications
If you remove a volunteer's email address from their profile, you will no longer be able to send emails to that individual unless you add an email address back to their profile. Email-based communications rely on the data present in the profile, so this functionality will cease without an email address.
Impact on Volunteer Status
Removing an email address does not affect a volunteer’s status. A volunteer’s status remains unchanged unless it is manually updated, or the volunteer officially resigns. You can safely remove the email address without concern for altering their profile status.
Functional Capabilities
An email address is not required for the core functionality of a volunteer’s profile. Volunteers can continue to sign up for shifts, log hours, and use other system functionalities without an email address. Logging in is typically done using their username, ensuring operational continuity even in the absence of an email address.
Summary
While removing an email address from a volunteer’s profile stops communication via email, it does not impact their status or their ability to perform essential functions like signing up for shifts and logging hours. If communication via email is necessary, ensure that an updated email address is retained in their profile.
For further information or assistance, please contact the Better Impact support team.