Exact Match: Items will appear in alphabetical order. Activities can be created to require volunteers have a specific level (item) for the Qualification (e.g. Completed, Trained, Passed).
Ranked: Items will appear in the specific order you arrange them. When arranging the items, the answer with the least value needs to be at the top of the list while the answer with the greatest value should be at the bottom. Activities can be created to require volunteers have at least a minimum level/ranking (item) for the Qualification.