Tips on Using Text Boxes

About this feature: The Text Boxes, found throughout the software, enable you to enter and format text in a variety of ways, including: Font family, Font size, Emphasis (text, colour, bold, etc.). In addition to text, links can be added and images embedded (videos may be inserted into any non-email text box).  

Avoid custom fonts 

  • Avoid pasting text containing uncommon custom fonts as they won’t convert well into Text Boxes.  

Where possible, compose the information in the Text Boxes 

  • While Text Boxes contain many options and formatting settings, they do not contain all the settings that some programs such as Microsoft Word contain. If you are copying and pasting from something like Word, it is possible that the embedded codes that work in Word will not have a corresponding setting in the Text Boxes. This could lead to some odd formatting displayed in Text Boxes. 
  • If you need to copy text, remember that it can be pasted in as “plain text” in the Text Boxes. Then you can use the formatting tools available in the Text Boxes. This will help to avoid formatting errors associated with copying/pasting from an external source. 

Copying content from your website into Text Boxes 

  • If something is selected that goes outside of the containers, you’ll end up with code telling it to be certain widths. Note: It won’t be obvious until it is pasted in, saved and then seen in the content of the live pages. 

Line spacing 

  • Use [Shift] + [Enter] if you want a single space between lines. Pressing [Enter] alone will create 1.5 line spacing. 


  • If the content of your text box is messy and you can’t fix it 
    • Copy and paste it into a plain program like Notepad.  
    •  Delete all content in the Text Box. 
    • Paste the content from Notepad back into the Text Box  
    • Reformat the content in the Text Box 
      • Do not copy it back into Microsoft Word to perform formatting
  • After you save, if there is content showing on the page that you can’t see when you are editing the content, you’ll likely need to clear out the content and start over.  This happens when you’ve somehow copied some styles that hide content by placing it very far off the screen.  It’s nearly impossible to fix this without copying what you want to keep, resetting the content, then pasting that back in. (Please see the steps in the previous point) 
Updated on June 25, 2021

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