If a background check is showing as completed on the Sterling Volunteers website, but is not updating in the volunteer’s profile and is still listed under another status (e.g. Submitted), a secondary check may have accidentally been created outside of the integration process. In cases like this the origin on Sterling may show as “invited” instead of “integration”.
It is likely that the volunteer completed the process manually instead of following the email instructions, which will essentially decouple the background check from the integration process.
To correct these rare circumstances where a background check is created outside of the integration, we recommend deleting the submitted check listed in the Qualifications section of the volunteer’s profile, and clicking on the [Create Manual Override Check] button to update the profile to match the Sterling Volunteers website.