Help With Lost Passwords and Forgotten Usernames

Don’t worry, it happens to all of us!

How to Reset a Lost Password or Recover Your Username

  1. Click the “Forgot your username or password?” link on
  2. Select “I forgot my password” and enter your username OR
  3. Select “I forgot my username” and enter your email address
  4. Click the [Send Email] button
  5. Check your email inbox
    • If you selected I forgot my password, click on the link in the email and click the [Reset my Password] button.  Check your email inbox again for your account details (username and temporary password).
    • If you selected I forgot my username, retrieve your username from the email.
  6. Visit and login using the credentials sent to you


You will be required to update your password after a password reset.