Better Impact

Get oriented with Better Impact and learn the key concepts, workflows, and first steps to set up and manage your organization effectively.

Where to Start

Task lists and links to resources on how to set up your account

Volunteer Impact - Where to Start

An overview of your first few weeks in Client Impact. Task lists, timelines and links to resources on how to set up your account.

Client Impact - Where to Start

An overview of your first few weeks in Donor Impact. Task lists, timelines and links to resources on how to set up your account.

Donor Impact - Where to Start

An overview of your first few weeks in Member Impact. Task lists, timelines and links to resources on how to set up your account.

Member Impact - Where to Start

How to smoothly transition your Volunteers, Clients, Members and Donors to Better Impact

Change Management

Start here for guided introductions to Better Impact, including key workflows and how to begin using Volunteer, Client, Donor, and Member Impact.

Getting Started

Account Set-up: Where to Start (Enterprise Considerations)

Account Set-up: Optional Enterprise Features

Enterprise Regions

Enterprise: Monitoring your Accounts

Enterprise - Home Page Information

Set up and manage your Enterprise account, including structure, regions, and key considerations for overseeing multiple organizations.

Enterprise Account Set Up

Learn about importing users including Volunteers, Donors, Members and Clients

Importing User Profiles

All the information you need to import donation information.

Importing Historical Donations

Learn how to import user profiles, custom data, and historical donation records into Better Impact.

Importing Users and Donation History

Modules Explained

Language Considerations

Learn how to enable and use the accessibility widget to make Better Impact easier to navigate for everyone.

All about the Accessibility Widget

A complete admin guide to the Client Module in Better Impact, covering configuration, reporting fields, client–volunteer associations, encounter logging, reporting tools, and activity links to help manage client support and…

The Client Module - All you need to know

The Donor Module - All you need to know

Explore how Better Impact works from both administrator and user perspectives, including modules, views, and overall system behavior.

Understanding Better Impact and the User Experience

Better Impact offers three ways to manage volunteer background checks: with Qualifications, Sterling (First Advantage), or Verified First. This article explains how each option works, key setup steps, and best…

Comprehensive Guide to Background Checks

Learn how to set up, initiate, and manage background checks

Background Checks

Support options available to administrators

Getting the Most Out of Support

Add favourites to easily access your frequently used pages

Adding Favourites

Get connected with other Better Impact users

Better Impact User Groups

The Admin Home Page brings together key information, shortcuts to your favourite tools, and high-level insights into what’s happening in your volunteer program, all in one place.

How to Navigate the Admin Home Page

Learn how to locate your referral link in the admin portal, share it with others, and understand how reward credits are earned when new organizations register through your unique link.

Refer a Friend - How to Find and Share Your Referral Link

Learn how to navigate Better Impact efficiently, use search tools, and access support and helpful features.

Navigation and Tips

Send us a Screenshot

Becoming a Better Impact Buddy

Searching for a Better Impact Buddy

Training Videos

MyImpactPage.com Site Guide

Find answers and get help from Intercom Support and Community Experts

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