The first step to be able to help your volunteers would be to understand how they access their profile. So, here is where we start.
How Does a Volunteer Access their Profile? – Video Overview
Change Management – How to Introduce Volunteers to the Software
Many organizations have volunteer programs comprised of individuals with varying levels of computer proficiency. Grouping your volunteers into different categories can help you introduce them to MyImpactPage.com through tailored approaches that suit their needs and will help all levels feel comfortable with the new software. We offer the following suggestions to help:
Highly Proficient: Begin with the highly proficient computer users; provide a self-study training manual or direct them to the MyImpactPage.com help pages
Some Proficiency: For the moderately proficient users, provide an in-class training session or webinar meeting
Low Proficiency: For those not particularly comfortable with computers; provide one-on-one hands-on support/training. Introducing a Peer Support Program (instructions below) can help you match these individuals with those in the first two groups.
Built-in MyImpactPage.com Support for Volunteers
All volunteers have access to a Help page with support documents that Better Impact creates and maintains. These include short videos and step by step instructions that demonstrate everything a volunteer needs to do in MyImpactPage.com.
Volunteers can access the support documents by clicking on the [? Help] link in the top right-hand corner of any page on MyImpactPage.com.
Creating Customized Help Documents for Volunteers
Organizations can create their own customized help document, webpage and/or video for volunteers to utilize specific to the functions they will be using on MyImpactPage.com
The examples below are provided by the Assiniboine Park Conservancy:
Once the customized the help document or webpage is created, they can be made accessible to volunteers online.
Note: Better Impact can create customized help documents for your volunteers for an additional fee. Please contact us for more details
Add Custom Help Link for Your Volunteers
Upload it online (one commonly used method is cloud storage like Dropbox, Google Drive or OneDrive) or create a webpage
Send your document URL or website URL and document name to Better Impact at [email protected]. Note: the document name will become the name of the link that your volunteers will be able to click on to access your help page.
Let us know if you would like this help page to replace or supplement the volunteer help articles that are already provided by Better Impact
We will enable this link to your custom help page on MyImpactPage.com
The Support Team will let you know when it is ready to go
Create a Peer Support Program
When transitioning to any new software, there are often segments of your volunteer population that are more proficient with computers than others. Setting up a Peer Support volunteer role (through Activities) can enable these volunteers to help their peers learn the software features, while fostering collaboration and a team approach within your organization.
Create a Category
Go to: Configuration, then click on “Manage Activities” found in the sidebar under Activities
Mouse over the Options icon in the “Activities” header and click on “New Category” (or click the [+ New Category] button at the bottom of the page)
Enter the Activity Category name, “MyImpactPage.com Training”
Optional: Enter a Description
Click the [Save] button
Create a Trainer Volunteer Role (for volunteers to sign up to deliver the training)
Go to: Configuration, then click on “Manage Activities” found in the sidebar under Activities
Mouse over the Options icon in the “Activities” header and click on “New Activity” (or click the [+ New Activity] button at the bottom of the page)
Enter the Activity name, “MyImpactPage.com Trainer”
Select the options for Category, Application Form, Active Status, Hours Logging and Group Sign up. (Activity Report Group will also be available for members with an Enterprise Account).
Option: Enter Descriptions:
Pre-assigned: Seen by those not yet assigned/scheduled
Post-assigned: Seen by assigned/scheduled volunteers
Internal: Visible only to Administrators
Click the [Next] button to choose your schedule options
Continue through the tabs to finish creating the activity; click the [Save] button once complete
Create a Trainee Volunteer Role (for volunteers to sign up to receive the training)
Go to: Configuration, then click on “Manage Activities” found in the sidebar under Activities
Mouse over the Options icon in the “Activities” header and click on “New Activity” (or click the [+ New Activity] button at the bottom of the page)
Enter the Activity name, “MyImpactPage.com Trainee”
Select the options for Category, Application Form, Active Status, Hours Logging and Group Sign up. (Activity Report Group will also be available for members with an Enterprise Account).
Option: Enter Descriptions:
Pre-assigned: Seen by those not yet assigned/scheduled
Post-assigned: Seen by assigned/scheduled volunteers
Internal: Visible only to Administrators
Click the [Next] button to choose your schedule options
Continue through the tabs to finish creating the activity; click the [Save] button once complete