There may come a time that a user in your organization is having difficulties with their password. Even though they can change it on their side, you can also help them with that.
These steps will work for users and administrators profiles:
Click the person icon at the top of the screen and type the person’s name into the Quick Search.
Click on the person’s name from the list that appears.
In the “Contact” section of the “Main” tab, click the [Change Password] button on the right-hand side of the page
Enter the new temporary password you would like to create
Confirm the new password
Click the [Save] button
IMPORTANT:
Passwords are case sensitive and must be at least 12 characters in length. Passwords must also contain at least one uppercase character, one lowercase character, and one number.
It is not possible to change the password for another Enterprise Administrator unless their account is also an admin in an Organisation within the Enterprise, only then will you be able to open their profile and reset their password. This will need to be done from the Organisation they belong to.